Refund policy
This policy covers professional engagements offered by Data Services Hub: journey assessments, application analytics reviews, measurement workshops, and advisory retainers. It does not cover software products or physical goods — we do not sell those.
Eligibility
Refunds apply to prepaid fees for cancelled or adjusted engagements according to the rules below and any statement of work. Informational browsing of this site involves no purchase.
Timeframe
Cancellation notices must arrive in writing to [email protected]. Timing is measured in business days before the agreed kickoff or workshop date.
Full and partial refunds
- Full refund of prepaid engagement fees if you cancel at least 10 business days before kickoff and no discovery work has started
- 50% refund if you cancel between 5 and 9 business days before kickoff
- No refund of prepaid fees for cancellations fewer than 5 business days before kickoff, except where required by law
Non-refundable items
- Fees for work already delivered (completed interviews, maps, reports, or workshop sessions)
- Third-party room or travel costs already incurred with your approval
- Advisory months already started
Work already started
If discovery or synthesis has begun, we invoice for completed stages and refund only unused prepaid amounts after deducting that work, consistent with the statement of work.
Deposits
Workshop date holds may require a deposit. Deposits become non-refundable inside 5 business days of the reserved date unless we cancel.
Rescheduling
One complimentary reschedule is allowed with at least 5 business days’ notice, subject to our availability. Later reschedules may incur a rescheduling fee stated in your estimate.
No-shows
If your named attendees do not join a confirmed workshop or findings session without notice, that session is treated as delivered and is non-refundable.
Purchased materials
We do not sell material kits. Printed workshop packets prepared for your session are non-refundable once printed.
Refund process and method
Email [email protected] with your engagement reference and reason. Approved refunds are returned to the original payment method within 14 business days of approval.
Processing time
We confirm receipt within two business days and decide within 10 business days after receiving needed details.
Exceptions
If we cancel an engagement for reasons within our control, you may choose a full refund of prepaid unused fees or a new date at no rescheduling charge.